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Trouble in data center

The backup failed. What now?

The Backup Failed. Now what? What do you do when everything is down and your backup failed? Let’s paint a picture using a real scenario. The problem. It’s Monday. I’ve just left my house and notice I have a missed call on my work phone. It’s not from a number I recognize, and I put the voice mail on my car speakers. A customer we weren’t responsible for, that is, they don’t pay us to monitor their devices, they just call us every now and then, has a down event. They describe the issue as the server coming up to boot, and then turning back off in a loop. Oh no. I call them, and let them know I’ll be there in their office in about five minutes. I get a verbal nod, and an “okay”, as if it will be longer. Four minutes later I walk in their door.

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